Tâm sự: Lockdown ở Melbourne thì mua đồ ăn làm sao? Review 1 app siêu thị hay ho!!!

Hello everyone. Welcome back to my channel!
I am still in this lockdown period at Melbourne
Victoria is still in “state of disaster”
I spend like 23 hours a day at home
only 1 hour I can go out to buy food or exercise
So desperate to get my life back and see everyone
In the past few weeks, the news is all about COVID
Vietnamese news, television channels such as HTV, VTV also report Australian news
my family, especially my parents, my friends are so worried about me
they send me so much love through text messages, phone calls
I am so happy to receive those
They worry that I don’t have enough food
and if I stay home for too long, I may get crazy
they call me almost every day
so I just want to share that
the news may be a bit too intense
and there are people who queue at the supermarket to buy food before lockdown in Melbourne and in New Zealand
I do have experience with the food stocking
before the first lockdown in Melbourne a couple months ago
I bought so much food
my fridge literally had no space at all

I couldn’t finish that much food even a month after that lockdown ended
I did gain 3kg guys
so this time, I have no reason to do that anymore
I understand that people worry about going out shopping and contacting other people out there
I don’t think you should worry about it too much
since everyone is paying extra attention in touching things and no direct contact with people anyway
For example, when people delivery a parcel to me, they just leave at the door
or when I go to shops, people also stand 1-2 meters apart from each other
and cashless payment is so convenience here that I don’t even worry about withdrawing any money
Today I also want to share with you something I just discovered during this time
a traditional way to shop at a supermarket is going there, buying things then heading home
but online shopping is king these days
everything is on websites and apps
so I also join the online shopping trend, getting to know new apps that I can use every day
I want to introduce to you an app of a giant supermarket in Australia
which I discovered, tried and have been using for a while
I use the app to find products, order, make a payment and collect my order as well
I highly recommend this one
I think you should know about this and give it a try
some of you may still do groceries shopping in a traditional way
now you can also try something new and see how technology changes the way we shop
I do not get paid to do this video
I just want to share something I find useful to you
so you can have a look and give yourself another groceries shopping option
the app I’ve been talking about is this one, the Woolworths app
Woolworths, people also call it Woolies
their logo is so unique and recognizable everywhere on the app store
I think it is available on Android and IOS as well
you can download it on any smart phone
there are a few highlights of this app
firstly, it is very convenience
you can choose a delivery option after finish your payment
a great advantage of this app, I think, is the pick-up option
you can choose a date, a time you want to pick up from a specific supermarket of your choice
and when you get there, your order is ready to go and only takes a few minutes to pick up
maybe 5-10 mins only
secondly, you can check out many items that you may miss when you are at the supermarket
like I told myself I need to buy bananas, oranges and avocados
but when I am at the supermarket, I can’t find what I want to buy or I just totally forget
I end up buy meat and veggies and other stuffs instead
I find this app is so useful for me
because I can just add the item I want into the basket on the app and I never forget it again
thirdly, the payment method is so easy and quick
you can pay by card or gift card or paypal
if you are a member of Woolworths reward program, you can also get points
Now, I am going to check what I have in the fridge and in my kitchen and see what I need to buy
then I’ll take you through the app where I do my groceries shopping
and when I go to the supermarket for pick up, I’ll take you with me as well
this is the app I told you
Woolworths app
this is homepage
you can choose a specific supermarket near you
you can also see your recent order
your reward points
updated information
good deals and also recipes
There are many things to check here
Now let’s choose the supermarket that near me
You can see how far the supermarket from you
the name of the supermarket, the address as well
they also mentioned In store pick up or Drive Thru pick up
In store pick up means you must go inside the store to get your order
drive thru pick up, you can just park your car outside and get your order
because I want to take you through drive thru pick up, so I will choose that option now
you will see how quick it takes and why I prefer this option
back to homepage
this one is for your reward card to get points
you can also see the catalogue for deals and specials
this online catalogue is very detailed, packed with information, products and recipes
Your favourites section is all about what you buy often, specials related to those items
quick and easy to check
online only offer gives you more products with discounts, compared to in-store shopping
those deals are only available on the website or this app, not in-store
Woolworths encourages you to shop online now by providing these online-only offers
you can see there is Woolworths updates section
where Woolworths directly sends updated messages to customers
especially in this lockdown time,
you can see updates in opening hours,
product limits
if any supermarket must close, you will see it here
I think this app is a great way to communicate directly from Woolworths with customer
in an effective and transparent way
Customer can quickly get updates, without waiting for mails or supermarket staffs to deliver the message
you can also find recipes for your everyday meals
you can find different recipes in many categories, kids, vegetarian, breakfast, lunch, dinner, etc.
here, I choose Vietnamese category
when I don’t know what to eat for the day
if I want to make chicken roll
here are the ingredients I need
also method and what should I shop to make chicken roll
I can instantly add those ingredients to my cart and check out
some items are unavailable, but maybe I already have them at home, so it’s okay
the receipes are great suggestion and guidelines for you who don’t know what to cook or look for something new to try
these are so simple and quick
I think everyone could follow easily
let’s go straight to shop
here are many categories for products
let’s see in the fruit and veg section
then fruit
and browse a little bit
you can see special prices or deals or how much per kg or price per fruit
when you see what you are looking for, you can simply click the green button to add them to cart
you can see your cart on the top right-hand corner updated as soon as you add a new item
if I want to buy 3 bananas instead of 1, I can just select 3 and update the cart by clicking the same green button
let’s see what we have on My Specials
this is where you can find good prices for products that you buy often, the app generates for you based on what you bought before
sometimes, you can get 2 for $5, $10 discount
or half price
there are so many here good deals here
now let’s go to cart
my cart is only $28.20, still not meet the minimum order requirement to pick up
which is $30
I think minimum order $30 is reasonable and affordable for people like me, who don’t eat much
compare to other supermarket requires minimum order $50
to make my order $30, I am gonna update the quantity of my sweet potato from 300gr to 600gr
now my order is $30.27
I can check out now
after you check out, you can see there are two options
pick up or delivery
I choose pick up option
then I can choose which date and time I want to pick my order
I choose tomorrow from 10am-11am
scrolling down a little bit
you can choose to pay an extra $1 for supermarket bag
or bring your bag
because Australian government encourages people to bring their bags to shop to reduce plastic usage
so I choose to bring my bag
BYO means to bring your own
then continue
here are summary of your products in the cart
if everything is correct, then click continue
this is a summary of your order with the order amount and your reward points, time and date, location to pick up your order as well
the last step is payment
you can pay by card or gift card or Paypal
after I pay for my order, this is the order confirmation
very detailed
back to homepage
you now see there is a section called My orders
which shows your upcoming orders
when it’s near the time to pick up, you will see a green light instead of grey colour as you see now
I will show you that tomorrow
we just completed ordering from Woolworths app
let’s go pick up tomorrow together
last night we completed our order on the app with pick up time 10am -11am
now I am ready to go to the supermarket
usually, about 15 mins before the pickup time
we choose 10am
about 9:45, the app system automatically sends a message to my phone
to let me know my order is ready to go
now just grab a mask and drive
I just arrived at the supermarket car park
now I am going to open the app
you now see my order turns green, which means ready for collection
Click on that
and you see 2 buttons available
click I am here if you arrive at the collection point already
and click I’m 15 mins away if you just left home or on the way
these buttons will let the staffs know when to bring your order to you
because I am at the car park already so I click I’m here
this is the collection door, not the supermarket entrance though
there are instruction on the door as well
now we just wait for a bit
the supermarket entrance is inside this building, not this door
this is just convenience for pick up because it’s right at the car park
it’s super quick, right?
I literally just opened the car door, walked out
and the staff brought my order to me already
she asked for my name to confirm my order
sometimes they also check your order number as well
just to make sure it’s you
as I said I bring my bag today so
the supermarket didn’t pack my order in a plastic bag
In my experience, Woolies is always transparent with the customer
there is nothing suspicious
what I order and how many I order, that’s what I get
I never receive a broken or bad item
the customer service is really good as well
The food at Woolies is always fresh and in good condition
I am confident to buy from Woolies whether I buy via Woolies app or instore
I know you guys in Vietnam often have a bad experience with online shopping
but I never had such experience here in Australia, especially never with Woolies, fortunately
That’s why I highly recommend this app. Save me so much time.
only a few minutes to pick up
Now I just have to go home and put those into my fridge
I hope you like this video
I just want to share with you a supermarket app I find very useful and reliable
I know there are other giant supermarkets in Australia, the price does not vary too much but
I think Woolies has many good deals and they are reliable, customer service is great
and the food is so fresh and nice
I trust the Woolies app and I use it so often these days
I think this app is the most convenient and well-designed supermarket apps compare to others in Australia
I hope other supermarkets could improve their apps and websites to bring customer better online shopping experience
and I hope Vietnamese supermarkets could do the same as well
so you guys can save time and enjoy great online shopping time like Ido
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see you in the next video
bye

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