Negative review causes controversy at local restaurant

THAT TO COMBAT INFLATION. WELL, BUSINESSES THESE DAYS ARE OFTEN FACED WITH NEGATIVE AND EVEN HATEFUL REVIEWS. ONE POPULAR DOWNTOWN RESTAURANT SAYS ONE RECENT CUSTOMER REALLY CROSS THE LINE. 3 NEWS NOW REPORTER JON BROWN HAS THAT STORY. TAKE A STROLL DOWN FARNAM STREET AND YOU’LL FIND ONE OF OMAHA’S MOST POPULAR RESTAURANTS. >> BLOCK 16, THE PROMINENT RESTAURANT SEES ITS SHARE OF CUSTOMERS GO IN AND HELP. BUT ONE DAY CO-OWNER PAUL URBAN WAS SO TAKEN ABACK BY A NEGATIVE REVIEW. ONE THING YOU DON’T LIKE YOUR FOOD, WHICH IS HOW THE REVIEW LEFT ON GOOGLE STARTED QUOTE, THE

BURGER HAD SO MUCH MUSTARD ON IT. NOTHING ELSE COULD BE TASTED. SWEET POTATO FRIES WERE BURNED AND HAD SO MUCH THEY WERE IN EDIBLE. ATMOSPHERE IS GREAT. IF YOU’RE PART OF THE RAINBOW SLASH LOW T CELL CROWD TO ATTACK WHOLE GROUP OF PEOPLE. >> THAT HAVE NOTHING TO DO WITH MY RESTAURANT. JUST MADE NO SENSE TO ME. >> URBAN HIGHLIGHTED THE EXPERIENCE AND RESPONDED DIRECTLY TO THE POSTER ON TWITTER. BRANDON PAPPAS, WITH THE GREATER OMAHA CHAMBER SAYS NEGATIVE REVIEWS ARE SOMETHING MANY BUSINESSES ARE VEDEALING WITH, ESPECIALLY IN RECENT YEARS. HE ALWAYS RECOMMENDS TO RESPOND IN

ORDER TO PROTECT YOUR >> YEAH. THE ONE THING YOU DON’T WANT TO DO IS NOT RESPOND AT ALL. YOU DON’T WANT TO JUST LEAVE THE NEGATIVE REVIEWS THERE. YOU LOOK LIKE YOU DON’T REALLY CARE WHAT YOU’RE AFRAID OF. ADDRESSING

THEM. IT CAN ALSO OVER TIME START TO COMPILE TO WHERE YOU ARE NOTICING MAYBE MORE OF AN UP TICK OF NATIVE REVIEWS BECAUSE THAT’S WHAT YOU’RE ALLOWING THAT PACE TO DO. A BAD REVIEW MIGHT BE HARD TO SWALLOW. BUT RESEARCH FROM NORTHWESTERN UNIVERSITY. >> SHOULD CUSTOMERS ARE MORE LIKELY TO BUY FROM YOU WHEN YOU HAVE BETWEEN

4.2 4.5 STARS, A FEW COMPLAINTS WITH RESPONSE CAN MAKE THE BUSINESS WORKCA WITH LIKE MOST OWNERS, URBAN JUST WANTS CUSTOMERS TO HAVE AN ENJOYABLE EXPERIENCE. WE JUST WANT YOU TO BE HAPPY. THAT’S ALL. I MEAN, IF THERE’S A PROBLEM, JUST COME TO WHERE WE’RE ALL HERE. THIS 14 OF US HERE, EVERY SINGLE DAY. >> IF THERE’